After the package has already left our warehouse, we may not be able to make any changes. Since we shipped the package on your behalf, you may be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no success. What happens if I refuse the delivery, or I am not home to accept the delivery?Īll couriers charge a fee to return the package to the sender. Please keep the entire contents of the package as we may need photos of the damaged parcel in order to file a claim. Missing, incorrect, or damaged items must be reported to us within 14 days of receipt of the package. We are very sorry if you have received a wrong or faulty item and will do all we can to rectify that situation with urgency! Please let us know what you ordered and what you received in its place. I received my order and one of the items is incorrect/missing/damaged: If you haven’t received an agreed refund from us, please firstly check directly with your bank before contacting us. Please note that although we issue refund funds to your bank/credit provider immediately, in some cases there may be a delay of up to 14 working days before you bank displays the credit in your account. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. You may ship the returned item(s) to us at: Pretty Little Party Shop, Unit 4, Tanners Meadow, Brockham, Surrey, RH3 7NH.
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